These Terms & Conditions apply to any tours booked with Ndovu African Expeditions Limited, a local travel company based in Arusha, Tanzania. These Terms & Conditions govern the contractual relationship between Ndovu African Expeditions Limited and yourself. Please read these Terms and Conditions carefully as by booking any tour with Ndovu African Expeditions Limited you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by these Terms and Conditions. You shall be deemed to have accepted these Terms & Conditions on behalf of all clients named in the booking and therefore all clients in that group indicate their acceptance and agreement to these Terms & Conditions. The client who confirmed the booking is considered to be the selected contact person for all other clients named in that booking

Booking Agreement
A booking is confirmed and these Terms and Conditions shall apply when Ndovu African Expeditions Limited has received the agreed deposit from the client and the client has received written confirmation from Ndovu African Expeditions Limited of the booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by Ndovu African Expeditions Limited to confirm the booking. Any client confirming a booking on any tour with more than one named client agrees that:

i) S/he has the authority to make such a booking on behalf of all other clients and has communicated all necessary information to the other clients
ii) The information that s/he has provided regarding all clients is complete and accurate, and s/he has obtained all necessary consents and permissions to share such information with Ndovu African Expeditions Limited

Payment

Price Guarantee

Once you have made your booking and we have received your deposit, we guarantee to honor the prices for each individual item shown on your quotation, with the following exceptions:

Estimated Price Increases:

• When booking for a period for which we do not yet have confirmed supplier prices (e.g., a year in advance of the tour date), we may include an estimated price increase.
• Such price increase will usually be finalized by the time the final payment becomes due. The client or client representative is obliged to cover such increases up to a maximum of twice the estimated increase.

Government Regulated Fees and Taxes:

• In Tanzania, there may be unannounced or sudden changes in national park fees or taxes.
• The client or client representative is responsible for paying any additional charges of this nature.

Fuel Surcharges:

• Sudden changes in fuel costs may occur, which need to be passed on to clients if demanded by our suppliers.
• The client or client representative is responsible for paying any additional charges of this nature.

Major Errors:

• In the event of a significant error in our quotation resulting in an undercharge for a tour, we reserve the right to withdraw our offer.

Exchange Rate Fluctuations:

• Occasionally, suppliers may adjust invoices due to large movements in international exchange rates.
• The client or client representative is responsible for paying any additional charges of this nature.

Payment Terms

Payments for tours booked with Ndovu African Expeditions Limited are scheduled as follows:

Deposit Payment

• Budget camping safari bookings: 40% of the total cost must be paid.
• Safari in luxury lodges bookings: 75% of the total cost must be paid.
• Tailor-made option bookings: 75% of the total cost may be requested.

Final Payment

• The final balance can be paid upon arrival.

Payment Methods

• Payments can be made via bank wire/transfer, credit cards, or online payment platforms such as PesaPal.
• Ndovu African Expeditions Limited will provide all necessary banking details to enable this process.

Bank Charges & Fees

• All payments made to Ndovu African Expeditions Limited should be free of bank charges or credit card transaction surcharges, except where applicable (e.g., 3.5% surcharge for credit card/online payments or bank wire transfer charges, which are borne by the client).

NOTE: All payments must be made to company accounts in Tanzania. Ndovu African Expeditions Limited does not have any offshore accounts.

Group Payments:

• It is common for us to receive separate payments for different individuals within a group touring together. Payments from each participant are accepted (links will be sent to facilitate these payments), but communication of relevant information should always take place via the group leader, who remains financially responsible for the whole trip.

Payment and Invoices

• All payments and instalments must be paid prior to the tour start date.
• When the client or representative has made the payment via bank/wire transfer, a copy of the bank receipt must be emailed to the Company. Ndovu African Expeditions Limited will confirm receipt of the funds via email.
• All costs as a result of payment (e.g., credit card/online payment surcharges or wire transfer charges) are borne by the client.

Currency

• All quotations are made in US Dollars (USD), Euros (€), and Tanzanian Shillings (TZS).
• Cash payments are preferably accepted in USD, however Euros and Pound Sterling are also accepted.
• Clients are required to pay in any of the above currencies and may do so via bank transfer directly into our bank account.
• Ndovu African Expeditions Limited will provide the necessary banking details to facilitate this process.

Cancellation Policy
Should you be forced to cancel your tour; you must inform us in writing. In order to cover our estimated loss caused by your cancellation, cancellation fees will be charged per person as follows:

Please note that cancellation fees are based on the date your written notification is received at Ndovu African Expeditions Limited.

COVID-19
As Tanzania no longer requires negative PCR test to enter (unless you are not fully vaccinated), we are unable to offer any flexibility with these terms and conditions.

If we cancel:
It is extremely rare that we have to cancel confirmed bookings. We always try to avoid cancelling, but we must reserve the right to do so. We shall not cancel your confirmed holiday less than 60 days before departure unless we are forced to do so as a result of unusual and unforeseeable conditions beyond our control, the consequences of which we could not have avoided even with all due care. If we cancel your tour (except where you have failed to make payment or as a result of force majeure*) we shall offer you the choice of purchasing an alternative tour from us of a similar standard to that originally booked if available, in the same period. If the chosen alternative is less expensive than your original tour, we shall refund the difference. If it is more expensive, we shall ask you to pay the difference. Alternatively, you are entitled to a full refund of all monies you have paid to us. We are not able to pay any expenses and losses incurred as a result of any cancellation.

Force majeure
We regret we cannot compensate where the proper performance of our duty is affected by any incident which we or the supplier of the service(s) in question could not, even with all due care, anticipate or avoid. Such events may include war, terrorist activity, unexpected government acts, riots, civil strife, natural disaster, border closures, industrial disputes, fire, road closures, pilferage, epidemics, quarantines, land and air travel, extreme weather conditions and other similar incidents beyond our capability to manage.

Travel Insurance
Ndovu African Expeditions Limited does not provide travel insurance. Therefore, the client must obtain travel insurance from their home country with the minimum recommended medical coverage, medical evacuation, and repatriation coverage. It is strongly recommended that clients also extend their coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. When obtaining travel insurance, the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable tour.

Medical Conditions
All clients are obligated to truthfully provide requested relevant medical information to Ndovu African Expeditions Limited upon booking their tour. Clients are responsible for assessing their own suitability and capability to participate on a tour with us. All clients should consult their physician regarding their fitness for taking part in the booked tour. Ndovu African Expeditions Limited recommends all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the client’s travel with Ndovu African Expeditions Limited.

Adventure tours provided by Ndovu African Expeditions Limited involve visiting remote or less developed regions of Tanzania, where medical facilities may not meet the standards of those found in a client’s home country. The condition of medical facilities in these areas varies and Ndovu African Expeditions Limited makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions.

Special Requirements
Ndovu African Expeditions Limited will strive to accommodate the special requests of clients, including dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and Ndovu African Expeditions Limited. Ndovu African Expeditions Limited is not liable for any failure to accommodate or fulfil such requests.

Prices, Surcharges & Taxes
Due to the nature of the tourism industry in Tanzania and the prices of the resources on which it depends, the published price of any tour product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such a tour. Ndovu African Expeditions Limited reserves the right to impose surcharges on any tour products, but only for reasons arising from increases in accommodation costs, transportation costs, fuel costs, taxes or fees chargeable for services such as third party supplier costs, currency and exchange fluctuations, park fees or government action which impacts the price of the applicable tours, but only where the increase in question is substantial enough to warrant the right to impose these surcharges. Ndovu African Expeditions Limited shall provide notice to the affected client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.

Upon receiving notification from Ndovu African Expeditions Limited the affected client(s) may elect to either:

(a) cancel the applicable tour booking without incurring any penalty; or
(b) accept the change of price

The client must notify Ndovu African Expeditions Limited of their decision within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase.

Changes to the Itinerary
The client acknowledges by booking a tour with Ndovu African Expeditions Limited that the nature of adventure travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit reasonable alterations to the tour and/or itinerary by Ndovu African Expeditions Limited. The client acknowledges their understanding that the route, schedules, timings, accommodations, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the tour will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Ndovu African Expeditions Limited and that Ndovu African Expeditions Limited is not liable to any client for such changes or amendments.

Ndovu African Expeditions Limited shall not be liable to pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of Ndovu African Expeditions Limited, its suppliers, or representatives, which shall include any termination of the client’s participation in the tour due to the client’s own fault, negligence or breach of these Terms and Conditions.

Although Ndovu African Expeditions Limited will strive to ensure that the tour you have booked goes as planned, we do not guarantee that we will abide by the agreed tour itinerary and we therefore reserve the right to amend the tour itinerary where doing so may be necessary or advantageous. We will strive to notify you of any changes prior to the tour departure. However, Ndovu African Expeditions Limited is not obligated to do so, nor shall not be liable to pay any refunds that may be claimed to result from such changes.

Ndovu African Expeditions Limited is not in control of the management of the accommodation providers we use on our tours. Therefore, in some circumstances we may be notified by our accommodation providers that our reserved accommodation is no longer available, due to reasons that are beyond our control, and not the fault or negligence of Ndovu African Expeditions Limited. In such circumstances we will provide alternative accommodation of at least the same standard or higher standard.

Risk
The client acknowledges that the nature of our tour products is adventurous and may involve a significant amount of risk to clients’ health and/or safety. The client hereby assumes all such risk and does hereby release Ndovu African Expeditions Limited from all claims and causes of action arising from any losses, damages or injuries or death resulting from these risks inherent in travel, including adventure travel specifically, visiting wild and remote areas, and participating in adventurous activities such as those included in the tour itineraries. Standards of hygiene, accommodation and transport in some areas where the tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region.

The client acknowledges and agrees that Ndovu African Expeditions Limited will provide, to the best of its ability, information or guidance to the client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where tours are operated, but will not be liable if the client does not act according to the information provided.

The client must at all times strictly comply with all applicable laws and regulations of Tanzania and regions visited on the applicable tour. Should the client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Ndovu African Expeditions Limited (acting reasonably), the client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, Ndovu African Expeditions Limited may terminate that client’s travel arrangements on any tour immediately without any liability on Ndovu African Expeditions Limited part and the client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agrees to take all prudent measures in relation to their own safety while on any Ndovu African Expeditions Limited tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. Ndovu African Expeditions Limited, nor its Third Party Suppliers shall be liable for any failure on the client’s part to comply with safety instructions or recommendations of Ndovu African Expeditions Limited or its Third Party Suppliers.

Complaints
If clients have any cause for complaint whilst travelling they should bring it to the attention of the company’s management on info@ndovuafricanexpeditions.com or +255 656722541. Any complaint made after the completion of a tour must be received in writing by Ndovu African Expeditions Limited within 30 days of the end of the tour in question.

Third Party Suppliers
Ndovu African Expeditions Limited makes arrangements with accommodation providers, activity providers, airlines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with the travel services and other services you purchase or which form the component parts of your product Tour. Although Ndovu African Expeditions Limited takes all reasonable care in selecting Third Party Suppliers, Ndovu African Expeditions Limited is unable to control Third Party Suppliers and does not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions. To the fullest extent permissible by law, Ndovu African Expeditions Limited is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than Ndovu African Expeditions Limited and its employees.

Liability
Ndovu African Expeditions Limited is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the tours, or a force majeure event. Ndovu African Expeditions Limited shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings.

Force Majeure
“Force Majeure” means, in relation to Ndovu African Expeditions Limited, any circumstances beyond the control of the company (including and without limitation, acts of God, explosions, floods, tempests, fires, accidents, war or threat of war, sabotage, insurrection, civil disturbance or requisition, sickness, quarantine, government intervention, weather conditions or other outwards occurrences). If Ndovu African Expeditions Limited is affected by force majeure it shall forthwith notify you of the nature and extent thereof. Ndovu African Expeditions Limited shall not be deemed to be in breach of these items and conditions or otherwise be liable to you, by reason of delay in performance, or by non-performance, of any of its obligations hereunder to the extent that any such delay or non-performance is due to any force majeure.

If Ndovu African Expeditions Limited is affected by force majeure it shall be entitled to, and may at its sole and absolute discretion, vary or cancel any reservations or cancel any reservation or arrangement in relation to the visits. Payment of any refund by Ndovu African Expeditions Limited to you as result of the non-performance of any company shall use its reasonable endeavors to reimburse you where possible. However, Ndovu African Expeditions Limited shall be entitled to deduct from any refund recoverable to the reasonable actual and potential costs to the company of the force majeure.

Images & Marketing
Ndovu African Expeditions Limited reserves the right to use any photographs and videos taken during tours for marketing or any other advertising material. The client hereby gives consent to use such photographs and authorises the Company to retain copyright for these photographs and such material.

Amendments
Ndovu African Expeditions Limited reserves the right to update and/or alter these Terms and Conditions at any time, and shall post the amended Terms and Conditions on the Ndovu African Expeditions Limited Website. Any such amendment shall take effect 10 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on the Ndovu African Expeditions Limited website, or will be sent to clients upon their written request. Clients shall be deemed to have accepted any amendments to these Terms and Conditions on the date that is 10 days after their posting on the website. Ndovu African Expeditions Limited recommends that all clients refer to the Terms and Conditions prior to their travel to familiarize themselves with the most up-to-date version of the Terms and Conditions.